About the role
As an Systems Engineer (d/f/m), you will make an impact by ensuring the smooth operation, maintenance, and troubleshooting of manufacturing, lab, and data center IT systems at our client’s Norderstedt site. You will be a valued member of the onsite support team and work collaboratively with network, server, and infrastructure specialists, as well as OEM partners, to ensure continuous business operations in a regulated environment.
In this role, you will:
- Provide end‑to‑end support for manufacturing, lab, and data center IT systems and devices.
- Deliver advanced troubleshooting for AV technologies (projectors, microphones, speakers, amplifiers, cameras, displays).
- Identify root causes of incidents across IT devices, mobility solutions, and end‑user technologies.
- Perform onsite Smart Hands & Feet support, including commissioning/decommissioning and rack & stack activities.
- Coordinate with network and server teams on high‑priority issues and escalations.
- Execute power shutdown maintenance procedures for data center components (network equipment, servers).
- Manage full IT asset lifecycle (collection, storage, labeling, imaging, allocation, recovery, hygiene validation, disposal).
- Provide physical access coordination for vendors (IDF/MDF/MMR, communication rooms, data center).
- Maintain continuity of print services, including coordination with vendors and monitoring printer usage.
- Ensure operational network connectivity (LAN), Wi‑Fi, printers, voice systems, Tandberg video systems.
- Support cable patching coordination and execution.
- Install, configure, and maintain hardware and software components for end‑user readiness.
- Adhere to GMP/GxP regulations and support operations in clean room/manufacturing environments.
- Apply strong quality focus and attention to detail in all work tasks.
What you need to have to be considered
- Fluent German language skills at C1–C2 CEFR level (mandatory).
- Solid experience supporting manufacturing, lab, or distribution center IT environments.
- Strong hands‑on experience with scanners, rugged tablets, Zebra printers, production PCs, and specialized test equipment.
- Advanced troubleshooting expertise for IT and mobility devices.
- Advanced AV troubleshooting (projectors, microphones, speakers, amplifiers, cameras, displays).
- Experience executing power shutdown maintenance for data center environments.
- Strong communication skills for coordinating with network, server teams, and OEM vendors.
- Knowledge and practical experience working under GMP/GxP regulatory requirements.
- Ability to work in clean room and manufacturing environments.
- Experience with rack & stack activities for routers, switches, firewalls, WAPs.
- Practical experience with IT asset lifecycle processes.
- Advanced Microsoft knowledge (server-related support is a plus).
- High attention to detail and strong quality mindset.
These will help you stand out
- Deep experience in regulated manufacturing environments (pharma, medical devices, etc.).
- Strong stakeholder management in high‑priority escalation scenarios.
- Broad hardware certification(s) or vendor-specific credentials.
- Ability to independently drive root‑cause analysis and remediation plans.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
