ServiceNow Expert- End‑to‑End Solution Architecture

Role Overview

We are looking for a ServiceNow Expert to lead end‑to‑end solution architecture and drive platform governance, design standards, and best practices across the ServiceNow ecosystem. The role focuses on ensuring scalable, secure, and compliant enterprise implementations.

Key Responsibilities

• Own end‑to‑end ServiceNow solution architecture across ITSM, ITOM, HRSD, CSM, and custom apps
• Define and enforce platform governance, design standards, and development best practices
• Review solution designs, configurations, and customizations for quality and scalability
• Guide teams on architecture decisions, data model, integrations, and performance optimization
• Ensure compliance with ServiceNow upgradeability, security, and licensing standards
• Collaborate with business stakeholders, architects, and delivery teams
• Mentor developers and provide architectural oversight across projects

Required Skills & Experience

• 6+ years of hands‑on ServiceNow experience, including architecture responsibilities
• Strong expertise in ServiceNow platform architecture and data model
• Experience defining governance frameworks, coding standards, and design guidelines
• Solid understanding of integrations, APIs, IntegrationHub, and MID Server
• Strong proficiency in JavaScript, Glide APIs, Script Includes
• Experience with enterprise‑scale ServiceNow implementations

Nice to Have

• ServiceNow certifications (CSA, CAD, CIS, CTA – preferred)
• Experience with platform rationalization and technical debt management
• Exposure to GenAI / Virtual Agent / Now Assist governance
• Agile / SAFe experience