BMC FootPrints Administrator

The BMC FootPrints Administrator will be responsible for administration, maintenance, troubleshooting, enhancement and migration support for the BMC FootPrints environment. The role requires strong hands-on FootPrints expertise, including workspace administration, workflows, integrations, upgrades and migration activities.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Administer and support BMC FootPrints production and non-production environments.
• Manage FootPrints workspaces, forms, business rules, queues, notifications and escalations.
• Manage user provisioning, roles, permissions and application access.
• Configure and troubleshoot FootPrints email integrations.
• Support mailbox connectivity and authentication-related issues.
• Support Entra ID application registrations associated with FootPrints.
• Troubleshoot application, workflow, performance and integration issues.
• Perform system configuration reviews, maintenance and upgrade activities.
• Support FootPrints server upgrades and platform migration activities.
• Support migration of existing workspaces and configurations between environments.
• Participate in consolidation of multiple FootPrints environments.
• Coordinate with Infrastructure, Messaging, Security and other application teams for platform dependencies.
• Engage BMC vendor support for advanced platform issues where required.
• Maintain technical documentation, operational procedures, runbooks and knowledge articles.

What you’ll need to succeed:

• Strong hands-on experience with BMC FootPrints administration.
• FootPrints workspace administration and configuration.
• Forms, workflows, business rules and notification management.
• User, role and permission administration.
• FootPrints email integration troubleshooting.
• Application performance and operational troubleshooting.
• Experience with FootPrints server upgrades and migrations.
• Understanding of Windows Server and application-hosting concepts.
• Ability to troubleshoot complex application and integration issues.
• Experience working with infrastructure, security and application team.

Annual salary between $77,000-$95,000 is being offered for the role. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.