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SDM-IOA Delivery

00065949311

Role - Process Excellence Lead

Location – Hyderabad / Gurgaon

Designation – SDM(Service Delivery Manager)

We are recruiting a Process Excellence Lead who works in our Global structure, based in Hyderabad and Gurgaon.

Responsibilities

  • Process Excellence Lead manages a portfolio of customer engagements. Define; design and implements process improvement as part of the Process One Approach that we follow in Digital Business Operations.
  • Leads a team of Process Excellence Specialists for the portfolio of workflows. Facilitate and Guides team to complete Process Improvement projects, as assigned, and support by leading teams in the application of Lean and Six Sigma tools to solve business problems.
  • Leads and delivers large, complex Process Excellence projects/initiatives following Lean Six Sigma, Automation methods and concepts. Utilize advanced techniques of process automation in collaboration with automation and analytics teams. Utilizes the latest technologies, where appropriate, in process automations such as Machine Learning and Intelligent Process Automation.
  • Ensure integration and alignment vertically and horizontally across organization. Defines improvement projects aligned with business strategies and Organization priorities.
  • Establishes and maintains performance metrics to measure program success. Monitors monthly Process Excellence performance metrics to ensure that organization objectives in the areas of cost, efficiency, Compliance and quality are met.
  • Displays continuously the characteristics of a change leader in the organization. Facilitates meetings with management to review and examine project progress. Installs process excellence support for program governance, project reviews, communications, training, certifications and rewards.
  • Contributes in performance reviews with clients on Monthly / Quarterly basis with analysis of performance or new opportunities for improvements.
  • Ensures Strategic Operations Team properly approves all financial models. Develops and trains site Blue Belts, Green Belts, management and their respective teams utilizing lean, continuous improvement, project management and business integration tools and concepts.
  • Analyzes internal Risk and Compliance strategy, raises awareness about internal compliance processes, Gathers and analyzes data about the internal Risk and Compliance, and ensure compliance.

Education & Experience:

  • B.Tech Degree OR Bachelor’s in Science or Commerce: 15+ years
  • IIM/IIT/IIIT/BITS graduates with PEX experience can apply
  • Minimum 3 Years at current Level
  • Certified Six Sigma Black Belt / Master Black Belt
  • Certified Data Scientist
  • Knowledge of Information Security Management systems preferred
  • Knowledge and experience of implementing COPC Standards preferred
  • Excellent Communication and Presentation Skills
  • Experience of Digital Marketing is preferred

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

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Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

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Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

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Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

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Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

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"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
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"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
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“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
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“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
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"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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