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Infra. Tech. Specialist - Ops

00066378021



Job Summary

As an Infra. Tech. Specialist - Ops you will play a pivotal role in managing and optimizing our service management systems. With a focus on Service Registry Service Desk Asset Services and Service Now you will ensure seamless operations and contribute to the enhancement of our IT infrastructure. Your expertise in JavaScript Programming will be crucial in customizing and automating processes to improve efficiency. This hybrid role requires a proactive approach to problem-solving and a commit


Responsibilities

  • Manage and optimize service management systems to ensure seamless operations and high availability.
  • Oversee the implementation and maintenance of Service Registry and Service Desk Asset Services.
  • Provide expert support and troubleshooting for Service Now to resolve issues promptly.
  • Develop and customize scripts using JavaScript Programming to automate processes and improve efficiency.
  • Collaborate with cross-functional teams to integrate service management solutions with other IT systems.
  • Monitor system performance and implement enhancements to improve reliability and user experience.
  • Ensure compliance with ITIL best practices in service management and asset services.
  • Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
  • Prepare and maintain comprehensive documentation for all service management processes and configurations.
  • Provide training and support to end-users to enhance their understanding and utilization of service management tools.
  • Stay updated with the latest industry trends and technologies to drive continuous improvement.
  • Contribute to the development of strategic plans for IT infrastructure and service management.
  • Collaborate with vendors and external partners to ensure optimal performance and support for service management systems.

    • Qualifications

  • Possess a strong background in Service Registry Service Desk Asset Services and Service Now.
  • Demonstrate proficiency in JavaScript Programming for customizing and automating IT processes.
  • Have a minimum of 7 years of experience in IT service management and operations.
  • Exhibit excellent problem-solving skills and the ability to work independently in a hybrid work model.
  • Display a commitment to delivering high-quality service management solutions.
  • Show a proactive approach to identifying and implementing process improvements.

    • Certifications Required

    ITIL Foundation Certification ServiceNow Certified System Administrator

    About us
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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    Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
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    I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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    The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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