Job Summary
Data- The TL-Performing Servicing role requires a dedicated professional with 6 to 8 years of experience to manage and enhance servicing operations. The candidate will utilize their expertise in MS Excel and preferably have experience in Customer Service and Quality Control Analyst within the mortgage domain. This office-based night shift role focuses on optimizing processes and ensuring client satisfaction.
Responsibilities
The Team Leader for Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule designed to comply with compliance monitoring investor requirements policies and procedures. The Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines regulations auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines with significant attention to detail without sacrificing quality. Quality Control Analysts require minimal supervision and produce highly defendable work products.
Qualification
Graduate any discipline
5 plus years of overall experience in BPO from Mortgage servicing domain
Skill Sets
6 plus years experience in Mortgage servicing domain overall
Have worked in any operation quality or Internal audit process for minimum 1 plus years
Well versed with various servicing guidelines strong knowledge in mortgage agency and investor requirements
Good research skill and great eye for details
Has prepared Audit methods Audit testing scripts questionnaire
Familiarity with mortgage servicing loan servicing systems QC software e.g. ACES or TenA Second Look Black Knight preferred but not mandatory
Strong written and verbal communication able to co-ordinate external client stakeholders regularly
Ready to work in US shifts
Able to meet goals and deadlines in a fast-paced environment.
Certifications Required
- Microsoft Office Specialist: Excel Certification
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
