Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and servicing life and annuities insurance policies. With a hybrid work model and rotational shifts you will have the opportunity to leverage your skills in MS Office and enhance your domain knowledge in the insurance sector. Your contributions will directly impact customer satisfaction and company growth.
Responsibilities
- Manage and service life and annuities insurance policies efficiently to ensure customer satisfaction and retention.
- Utilize MS Office tools to maintain accurate records and documentation for policy servicing activities.
- Collaborate with team members to resolve policy-related queries and provide timely solutions to clients.
- Communicate effectively with clients in English to understand their needs and provide appropriate policy servicing support.
- Adapt to rotational shifts to ensure continuous support and service to clients across different time zones.
- Analyze policy data to identify trends and opportunities for improving service delivery and customer experience.
- Implement best practices in policy servicing to enhance operational efficiency and effectiveness.
- Provide feedback and suggestions for process improvements to streamline policy servicing operations.
- Engage in continuous learning to stay updated with industry trends and regulatory changes in the insurance sector.
- Support the team in achieving service targets and contribute to the overall success of the company.
- Participate in training sessions to enhance technical skills and domain knowledge in life and annuities insurance.
- Ensure compliance with company policies and regulatory requirements in all policy servicing activities.
- Foster a positive work environment that encourages collaboration and innovation among team members.
Qualifications
- Demonstrate proficiency in MS Office applications to perform policy servicing tasks effectively.
- Possess strong communication skills in English to interact with clients and team members.
- Exhibit a keen interest in the life and annuities insurance domain to enhance industry knowledge.
- Show adaptability to work in a hybrid model and rotational shifts to meet business needs.
- Display problem-solving skills to address policy-related issues and provide solutions.
- Maintain attention to detail to ensure accuracy in policy documentation and servicing activities.
- Demonstrate a proactive approach to learning and professional development in the insurance sector.
Certifications Required
MS Office Specialist certification is preferred to validate proficiency in technical skills.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
