Product Owner – Salesforce Product Delivery Teams
Role Overview
The Salesforce Product Owner is responsible for maximizing the value delivered by Salesforce platforms (e.g., Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud). The role partners closely with business stakeholders and Salesforce delivery teams to translate business needs into prioritized, high‑quality Salesforce solutions that are scalable, compliant, and aligned with enterprise architecture standards.
Key Responsibilities (Salesforce‑Specific)
Product & Backlog Ownership
- Own and prioritize the Salesforce product backlog across features, enhancements, defects, and technical debt
- Translate business needs into Salesforce‑ready user stories (configuration vs. custom build clarity)
- Define clear acceptance criteria aligned to Salesforce capabilities and limitations
- Balance quick wins with long‑term platform health and scalability
Stakeholder & Business Partnership
- Act as the primary liaison between business teams (Sales, Service, Marketing, Operations) and Salesforce delivery teams
- Facilitate requirement workshops and backlog refinement sessions
- Manage trade‑offs across competing business priorities and Salesforce constraints
- Ensure alignment with enterprise CRM, data, and integration strategies
Agile Salesforce Delivery
- Lead backlog refinement, sprint planning, reviews, and demos
- Provide real‑time clarification during development and testing
- Review and accept completed Salesforce work based on acceptance criteria
- Support release planning aligned to Salesforce deployment schedules and change management processes
Platform & Governance Alignment
- Partner with Salesforce Architects to ensure solutions align to:
- Salesforce best practices
- Security and compliance requirements
- Data model and integration standards
- Help prioritize technical enablers (e.g., refactoring, performance, automation hygiene)
- Support org health, maintainability, and upgrade readiness
Preferred Qualifications
- Salesforce certifications
- 2+ years of experience with Salesforce capability deliver
- Certified Scrum Product Owner (CSPO) or equivalent
- Experience with Salesforce DevOps tools
- Experience working in regulated or large‑scale enterprise environments
- Familiarity with integrations, APIs, and data platforms
Location : Chennai
Notice Period : Immediate to 60 days
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
