Segment Lead (d/f/m)
Location: Stuttgart, Germany
Work Model: Onsite
The Segment Lead (d/f/m) at Cognizant is accountable for end-to-end delivery leadership for one or more strategic Automotive & Mobility clients across EMEA. This role requires extensive service delivery skills in managing technologies under Digital WorkPlace and End User Computing, SLA performance management, governance reporting, client satisfaction, financial performance (P&L), and people leadership, while strengthening Cognizant’s position as a strategic transformation leader.
The role requires strong alignment with Cognizant’s Digital Operations, Industry Solutions, and Global Delivery Model, driving scale, innovation, and operational rigor across complex, multi-country engagement.
Key Responsibilities
- End-to-End Delivery Ownership: Full accountability for multi-service delivery (digital, cloud, data, ERP, managed services) across EMEA, ensuring SLA/KPI adherence, governance, risk management, and continuous improvement through standardization and automation.
- Executive Client Leadership: Act as the senior delivery partner for CXO stakeholders, leading executive governance, QBRs, and steering committees while driving high CSAT/NPS and proactive risk management.
- P&L and Commercial Responsibility: Own cluster P&L including revenue, margin, cost optimization, forecasting, renewals, scope changes, and large deal transitions; drive margin improvement and account growth through cross-service opportunities.
- People & Leadership Excellence: Lead and develop senior delivery leadership teams, build succession pipelines, and drive Cognizant’s talent agenda while fostering a high-performance, inclusive culture.
- Transformation & Innovation: Partner with clients on IT modernization and digital transformation, driving adoption of cloud, AI/GenAI, data platforms, DevOps, automation, and leveraging Automotive & Mobility IPs and accelerators.
- Consulting & Ecosystem Collaboration: Work closely with Client Partners, Sales, Consulting, Engineering, and Industry teams to deliver differentiated, value-led solutions.
- Compliance, Risk & Quality: Ensure adherence to quality frameworks, information security, data privacy, regulatory and automotive industry standards, including audit readiness and business continuity.
Your Qualifications
- Proven senior delivery leader with strong executive presence and experience managing large, complex, multi-country automotive accounts
- Strong business and financial acumen with hands-on P&L ownership
- Deep understanding of global IT service delivery and Automotive/Mobility IT landscapes (Digital, Cloud, Data, GenAI)
- 15+ years IT experience, including 10+ years in senior delivery leadership roles within large IT services organizations
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.