Job Title: Jira Administrator
Job Location: Hybrid [3 days onsite]- New York, USA
We are seeking a Senior Infrastructure Developer to manage and optimize our Confluence and Jira platforms within a hybrid work model. In this role, you will ensure seamless collaboration and efficient workflows across the enterprise, directly contributing to operational excellence and a culture of continuous innovation. You will serve as a key technical authority on Atlassian Cloud products, partnering with cross-functional teams to scale our platforms in alignment with Agile and SAFe frameworks.
Salary and Other Compensation:
The annual salary for this position is between $73,000 to $80,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments across multiple lines of business.
Partner with Product Owners, Scrum Masters, Release Train Engineers, and Software Engineers to implement Jira structures aligned with SAFe and enterprise Agile standards.
Design, configure, and maintain custom workflows, screens, schemes, fields, filters, and dashboards to support portfolio, program, and team-level tracking.
Manage user access, roles, and permission models using Atlassian Access and SSO integrations with enterprise identity platforms.
Build and maintain automation rules and integrations (e.g., Slack, GitHub, ServiceNow).
Ensure Jira and Confluence configurations comply with enterprise security, audit, and governance standards.
Provide Tier 2 / Tier 3 support and troubleshooting for Jira Cloud and Confluence Cloud users.
Develop and maintain documentation, training materials, and best practices to drive consistent adoption across business units.
Participate in Atlassian Cloud upgrades, testing, and change management in coordination with Enterprise Technology teams.
Support user adoption of Atlassian Rovo AI capabilities.
What you’ll need to succeed (required skills)
5-7 years of hands-on experience as a Jira Administrator in a large enterprise environment, including Jira Cloud.
Strong understanding of Agile, Scrum, and SAFe frameworks and their practical application within Jira.
Proficiency in JQL, workflow configuration, automation, and project setup.
Hands-on experience with Atlassian Cloud administration including global settings, permission schemes, and user management.
Experience supporting large-scale Jira environments (5,000+ users preferred).
Strong stakeholder communication, documentation, and cross-functional collaboration skills.
Experience working in governed or regulated environments — financial services, banking, or fintech preferred.
Required Certifications
Certified Jira Administrator (Atlassian)
Certified Confluence Administrator (Atlassian)
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role in New York City, New York, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.