Customer Profile Creation & Data Entry JD:
Experience Range: 5 to 12 years
Location: Hyderabad
Level: SME & TL
Work Model: 5 days WFO
Shift: Night shift
Notice: Immediate only
Key Roles & Responsibilities:
• Prior experience in Customer set up (Credit OR Customer onboarding OR order management OR contract admin)
• Create new customer accounts in the client system upon receipt of signed service agreements and required documentation.
• Enter and validate all customer master data including business name, service address, billing address, contact information, and tax identifiers.
• Review executed service agreements and customer onboarding packets for completeness and accuracy before profile setup begins.
• Set up pricing tiers, billing cycles, and invoice delivery preferences per contract terms.
• Coordinate with the Sales team to clarify contract terms, missing information, or discrepancies prior to account activation.
• Track account setup progress and communicate timelines to internal stakeholders and customers as needed.
• Perform data audits on newly created profiles to verify accuracy against signed contracts and customer expectations.
• Identify and correct data entry errors, duplicate accounts, or missing fields before service launch.
• Liaise with Billing and Accounts Receivable to ensure pricing and invoice configurations are aligned with contract terms.
• Serve as a point of contact for the Customer Service team during the onboarding period to resolve profile-related inquiries.
• Maintain daily and weekly tracking logs of accounts in setup, pending, and activated statuses.
Qualifications:
• Graduation degree or higher.
• Experience in customer onboarding, account management, or a related administrative role.
• Strong attention to detail with a demonstrated ability to maintain high accuracy in high-volume data environments.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM or ERP platforms preferred.
• Excellent written and verbal communication skills with the ability to collaborate across departments.
Preferred:
• Prior experience in B2B service industry.
• Experience with SAP, Oracle, or similar enterprise data management platforms
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
