Role: ServiceNow Administrator
Location: London (Hybrid)
Job Summary
We are seeking a ServiceNow Administrator responsible for day-to-day platform administration, configuration, user support, troubleshooting, access management, and BAU operations. The role requires strong knowledge of the ServiceNow platform and the ability to manage configuration changes in a controlled enterprise environment.
Key Responsibilities
Perform day-to-day ServiceNow platform administration.
Manage users, groups, roles, permissions, and access requests.
Configure forms, fields, lists, views, modules, and applications.
Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
Configure notifications, approvals, SLAs, and scheduled jobs.
Support Flow Designer and workflow configuration.
Create and maintain reports and dashboards.
Troubleshoot application and configuration issues.
Manage update sets and configuration deployments.
Support ServiceNow upgrades, patches, and release activities.
Perform platform health checks and housekeeping.
Support integrations and troubleshoot integration-related issues.
Conduct impact analysis for configuration changes.
Perform functional testing and regression testing.
Maintain technical documentation and configuration records.
Follow change-management and ServiceNow governance processes.
Required Skills
Strong ServiceNow administration experience.
Hands-on experience with ServiceNow configuration.
Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
Experience with Flow Designer.
Knowledge of user/group/role administration.
Experience with reports and dashboards.
Understanding of update sets and deployment processes.
Basic knowledge of JavaScript.
Understanding of ServiceNow security and access controls.
Strong troubleshooting and analytical skills.
Experience
3–6+ years of ServiceNow administration experience, preferably in a large enterprise environment.
Preferred Certifications
ServiceNow Certified System Administrator.
ServiceNow Certified Application Developer is an advantage.
ITIL 4 Foundation.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
