About Cognizant Corporate
Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.
At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?
About the role
As an Associate, Client Experience, you will help deliver seamless hospitality services across client visits, events, boardroom operations, and logistics. You will be a key member of the Client Visit Experience team, collaborating with customers, project teams, support functions, vendors, and operational stakeholders to deliver professional, high-quality experiences.
You will coordinate multiple activities in a fast-paced environment, address guest requirements, monitor service delivery, improve operational processes, and help maintain Cognizant’s service standards.
In this role, you will:
- Deliver a seamless client experience by coordinating client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.
- Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns, and support timely execution of services.
- Monitor the upkeep and effective utilization of corporate floors, meeting rooms, company vehicles, and guest houses while coordinating with integrated facilities management resources.
- Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations, and supporting timely invoice processing.
- Prepare and publish daily, monthly, and quarterly operational and management-information reports within established timelines.
- Support location, guest-house, and vendor audits, document observations, and follow up with vendors and internal stakeholders until identified actions are closed.
- Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning, and reviewing invoices periodically.
- Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge, and guide new team members.
- Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
- Identify opportunities to improve processes, applications, resource utilization, and service delivery while supporting operational changes and innovation initiatives.
Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively. Prioritize quality, stay curious, and commit to continuous learning. Take ownership, build relationships, and focus on personal growth to support business strategy and create impactful work.
What you must have to be considered
- Full-time diploma, graduate, postgraduate, or engineering qualification in any discipline, following a 10+2+3 education pattern.
- Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
- Strong customer-service orientation with the ability to handle guest concerns and communicate service and facility information.
- Ability to work collaboratively with customers, project teams, support functions, facilities teams, and external vendors.
- Capability to maintain operational reports, track service requests, and follow established processes and timelines.
- Strong sense of ownership, attention to service quality, and commitment to delivering meaningful customer outcomes.
- Alignment with Cognizant’s values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.
These will help you succeed
- Educational background in Hospitality, Hotel Management, or Food Technology.
- Experience supporting client visits, corporate hospitality, events, boardroom operations, or workplace services.
- Familiarity with vendor coordination, invoice review, service-level monitoring, audits, and management-information reporting.
- Ability to analyze customer feedback and identify practical service improvements.
- Experience creating process documentation, knowledge articles, or delivering knowledge-transfer sessions.
- Interest in process optimization, application enhancements, automation, and operational innovation.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
