About Cognizant Corporate
About the role
In this role, you will:
- Deliver a seamless client experience by coordinating client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.
- Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns, and support timely execution of services.
- Monitor the upkeep and effective utilization of corporate floors, meeting rooms, company vehicles, and guest houses while coordinating with integrated facilities management resources.
- Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations, and supporting timely invoice processing.
- Prepare and publish daily, monthly, and quarterly operational and management-information reports within established timelines.
- Support location, guest-house, and vendor audits, document observations, and follow up with vendors and internal stakeholders until identified actions are closed.
- Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning, and reviewing invoices periodically.
- Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge, and guide new team members.
- Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
- Identify opportunities to improve processes, applications, resource utilization, and service delivery while supporting operational changes and innovation initiatives.
What you must have to be considered
- Full-time diploma, graduate, postgraduate, or engineering qualification in any discipline, following a 10+2+3 education pattern.
- Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
- Strong customer-service orientation with the ability to handle guest concerns and communicate service and facility information.
- Ability to work collaboratively with customers, project teams, support functions, facilities teams, and external vendors.
- Capability to maintain operational reports, track service requests, and follow established processes and timelines.
- Strong sense of ownership, attention to service quality, and commitment to delivering meaningful customer outcomes.
- Alignment with Cognizant’s values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.
These will help you succeed
- Educational background in Hospitality, Hotel Management, or Food Technology.
- Experience supporting client visits, corporate hospitality, events, boardroom operations, or workplace services.
- Familiarity with vendor coordination, invoice review, service-level monitoring, audits, and management-information reporting.
- Ability to analyze customer feedback and identify practical service improvements.
- Experience creating process documentation, knowledge articles, or delivering knowledge-transfer sessions.
- Interest in process optimization, application enhancements, automation, and operational innovation.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
