Client Visit Experience (CVx) - Associate

About Cognizant Corporate

About the role

In this role, you will:

• Deliver a seamless client experience by coordinating client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.
• Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns, and support timely execution of services.
• Monitor the upkeep and effective utilization of corporate floors, meeting rooms, company vehicles, and guest houses while coordinating with integrated facilities management resources.
• Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations, and supporting timely invoice processing.
• Prepare and publish daily, monthly, and quarterly operational and management-information reports within established timelines.
• Support location, guest-house, and vendor audits, document observations, and follow up with vendors and internal stakeholders until identified actions are closed.
• Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning, and reviewing invoices periodically.
• Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge, and guide new team members.
• Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
• Identify opportunities to improve processes, applications, resource utilization, and service delivery while supporting operational changes and innovation initiatives.

What you must have to be considered

• Full-time diploma, graduate, postgraduate, or engineering qualification in any discipline, following a 10+2+3 education pattern.
• Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
• Strong customer-service orientation with the ability to handle guest concerns and communicate service and facility information.
• Ability to work collaboratively with customers, project teams, support functions, facilities teams, and external vendors.
• Capability to maintain operational reports, track service requests, and follow established processes and timelines.
• Strong sense of ownership, attention to service quality, and commitment to delivering meaningful customer outcomes.
• Alignment with Cognizant’s values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.

These will help you succeed

• Educational background in Hospitality, Hotel Management, or Food Technology.
• Experience supporting client visits, corporate hospitality, events, boardroom operations, or workplace services.
• Familiarity with vendor coordination, invoice review, service-level monitoring, audits, and management-information reporting.
• Ability to analyze customer feedback and identify practical service improvements.
• Experience creating process documentation, knowledge articles, or delivering knowledge-transfer sessions.
• Interest in process optimization, application enhancements, automation, and operational innovation.