Work Model: Hybrid
Working Hours: 9 AM - 5PM (Monday - Friday)
Job Summary
This role is ideal for fresh graduates who want to build a career in finance, credit control, or customer communication. As a Collections Specialist, you will contact customers to remind them about overdue payments, help resolve simple billing issues, and support the company’s cash flow. You will receive comprehensive training and clear development paths.
Key Responsibilities
- Contact customers by phone and email to remind them about outstanding payments.
- Learn to negotiate payment arrangements following company guidelines.
- Assist with monitoring overdue accounts and updating systems with customer responses.
- Work with internal teams to resolve basic disputes or billing questions.
- Escalate complex issues to senior collectors or team leads.
- Provide regular updates to the Collections Team Lead.
- Follow legal and company policies for debt collection (training provided).
Requirements
- Bachelor’s degree must have
- No previous experience required — open to fresh graduates.
- English Language knowledge B2/C1
- Strong communication and confidence speaking with customers (training provided).
- Ability to stay calm and professional in difficult conversations.
- Basic Excel and willingness to learn financial systems like SAP.
- Strong organization and time‑management abilities.
- Professional and customer‑focused attitude.
- Attention to detail and accuracy.
What we offer:
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
Training & development opportunities
- Extensive benefits package: Multisport Card, Lux Med medical healthcare, life insurance, cafeteria benefits
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.