About the role
As a Crisis Response Agent, you will make an impact by monitoring developing global events, assessing potential risks, and providing timely, accurate intelligence to support critical decision-making. You will be a valued member of the Crisis Response team and work collaboratively with team leads, cross-functional stakeholders, and client teams to identify and escalate incidents that may affect people, operations, or business continuity.
In this role, you will:
Monitor and research emerging global events, including natural disasters, geopolitical developments, public safety incidents, and other crisis situations.
Analyze information from online, public, and internal sources to assess impact and determine escalation requirements.
Escalate incidents of concern accurately and promptly to appropriate stakeholders in accordance with established procedures.
Collaborate with team members, support teams, and key stakeholders to ensure effective communication during developing situations.
Contribute to process improvements that enhance operational efficiency, reporting accuracy, and overall service quality.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications, or a related field; technical degrees will also be considered.
Strong written and verbal communication skills in English.
Demonstrated ability to analyze information quickly and make sound decisions in fast-paced, high-pressure environments.
Experience collaborating effectively with cross-functional teams and stakeholders.
Ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy.
These will help you stand out
Experience monitoring news, crisis events, risk intelligence, trust and safety operations, or related environments.
Knowledge of global current events, geopolitical developments, and emergency management concepts.
Experience conducting research using multiple information sources and validating information reliability.
Proven ability to identify opportunities for process improvement and operational excellence.
Proficiency in an additional language beyond English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.