About the role
As a Crisis Response Agent, you will make an impact by monitoring developing global events, assessing potential risks, and providing timely, accurate intelligence to support critical decision-making. You will be a valued member of the Crisis Response team and work collaboratively with team leads, cross-functional stakeholders, and client teams to identify and escalate incidents that may affect people, operations, or business continuity.
In this role, you will:
Monitor and research emerging global events, including natural disasters, geopolitical developments, public safety incidents, and other crisis situations.
Analyze information from online, public, and internal sources to assess impact and determine escalation requirements.
Escalate incidents of concern accurately and promptly to appropriate stakeholders in accordance with established procedures.
Collaborate with team members, support teams, and key stakeholders to ensure effective communication during developing situations.
Contribute to process improvements that enhance operational efficiency, reporting accuracy, and overall service quality.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
Bachelor's degree in Political Science, Journalism, Digital Media, International Studies, Communications, or a related field; technical degrees will also be considered.
Strong written and verbal communication skills in English.
Demonstrated ability to analyze information quickly and make sound decisions in fast-paced, high-pressure environments.
Experience collaborating effectively with cross-functional teams and stakeholders.
Ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy.
These will help you stand out
Experience monitoring news, crisis events, risk intelligence, trust and safety operations, or related environments.
Knowledge of global current events, geopolitical developments, and emergency management concepts.
Experience conducting research using multiple information sources and validating information reliability.
Proven ability to identify opportunities for process improvement and operational excellence.
Proficiency in an additional language beyond English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.
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