NICE Cxone Engineer
Please note, this role cannot offer visa transfer or sponsorship now or in the future
Location: Remote in USA
Key Responsibilities
This Technology Architect role focuses on designing and optimizing scalable solutions built on Restful APIs and NICE platforms including Contact Engine and Cxone for global enterprise clients in a hybrid work model. The architect will translate complex customer experience needs into robust technical architectures that improve service quality and operational efficiency. Experience in automotive industry domains is beneficial to align solutions with connected vehicle and omnichannel service journe 3.
Experience: 8 - 12 years 4.
Required Skills : Technical Skills: Restful APIs NICE ContactEngine NICE Cxone .
Nice to have skills : Domain Skills: Automotive Industry 6. Technology: Custom Service
Responsibilities:
-Design end to end technical architectures that integrate Restful APIs with NICE ContactEngine and NICE Cxone to deliver scalable and resilient customer experience solutions for enterprise environments -Define integration patterns and data flows that enable secure communication between backend systems and NICE platforms while optimizing performance latency monitoring and error handling -Develop detailed solution blueprints covering environment configuration workload sizing and capacity planning for hybrid deployments across cloud and on premise systems -Collaborate with product owners and business stakeholders to translate complex customer engagement requirements into actionable technical designs that support long term platform evolution -Guide engineering teams on best practices for Restful API design versioning authentication and observability to ensure maintainable and extensible services across multiple product lines -Review application and integration code implementations to validate alignment with architectural standards and to identify opportunities for refactoring and performance tuning -Establish governance models for configuration management of NICE ContactEngine and NICE Cxone instances ensuring consistency across environments and compliance with organizational policies -Drive solution validation through proof of concept exercises and pilot implementations to de risk large scale deployments and confirm functional and nonfunctional requirements -Create comprehensive technical documentation covering architecture decisions sequence diagrams data contracts and operational runbooks to support handover to implementation and operations teams -Coordinate with infrastructure and security specialists to ensure that Restful API gateways data stores and NICE platform components meet security regulatory and data privacy expectations -Advise support teams on incident response strategies and monitoring dashboards for NICE Cxone and ContactEngine solutions to minimize downtime and improve service reliability for end users -Align designs with automotive industry standards when applicable by incorporating connected vehicle data flows dealer networks and omnichannel customer service scenarios into solution architectures -Continuously evaluate emerging features in NICE platforms and API frameworks to recommend incremental enhancements that deliver measurable improvements in customer satisfaction and organizational efficiency -Qualifications -Bring a minimum of eight years and a maximum of twelve years of experience in designing and implementing enterprise scale architectures with a strong focus on service oriented and microservices based solutions -Demonstrate advanced expertise in Restful APIs including hands on experience with designing resource models configuring authentication and implementing robust error and version management practices -Possess substantial practical experience working with NICE ContactEngine including configuration of conversation flows system integrations and alignment with operational contact strategies -Show proven experience implementing and optimizing NICE Cxone for contact center operations including routing configurations analytics capabilities and integration with external customer data sources -Hold familiarity with automotive industry business processes such as connected services dealer management and customer aftersales journeys while understanding how technology architectures support these flows -Operate effectively in a hybrid work model with the ability to collaborate virtually and onsite during day shifts while remaining flexible in coordinating with global stakeholders across time zones -Exhibit strong communication and documentation skills to clearly articulate architectural decisions risks and tradeoffs to technical and nontechnical audiences supporting smooth project execution
Salary and Other Compensation:
Applications will be accepted until 10/16/2026.
The annual salary for this position is between $ 100,000– $ 130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
