Guidewire Claims Support & Integration Analyst

About the role

As a Guidewire Claims Support & Integration Analyst, you will make an impact by supporting critical claims data integrations across Guidewire ClaimCenter and downstream enterprise systems. You will play a key role in ensuring data quality, investigating integration failures, resolving production issues, and validating successful processing across the claim’s ecosystem.

You will be a valued member of the Claims Management IT team and work collaboratively with business stakeholders, developers, production support teams, data analysts, and integration partners to maintain the stability and performance of claims-related integrations.

In this role, you will:

• Investigate and resolve integration failures, Sonic messaging issues, and data validation errors across claims systems and enterprise platforms.
• Analyze claim, payment, reserve, exposure, check, and contact data within Guidewire ClaimCenter to identify root causes and support issue resolution.
• Validate data movement and downstream processing across Enterprise Data Warehouse (EDW), Snowflake, MarkLogic, and Claims Data Mart (CDM) environments.
• Build, review, test, and troubleshoot XML payloads and integration messages to support remediation and production support activities.
• Collaborate with business and technical teams on incident management, defect resolution, testing, deployments, and continuous process improvements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance in a client or Cognizant office in Cincinnati, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• Experience supporting Guidewire ClaimCenter integrations, claim processing workflows, or insurance technology platforms.
• Strong SQL skills with hands-on experience querying and analyzing data using SQL Server Management Studio (SSMS) and/or Snowflake.
• Experience troubleshooting production incidents, integration failures, and data quality issues across enterprise applications.
• Knowledge of XML, web services, payload validation, and tools such as SoapUI for integration testing and analysis.
• Experience working with enterprise data platforms, data warehouses, and downstream system validation processes.
• Ability to perform root-cause analysis and communicate findings effectively to technical and business stakeholders.
• Experience leveraging ServiceNow or similar ITSM tools for incident and problem management.
• Strong analytical, problem-solving, and organizational skills.

These will help you stand out

• Experience supporting Guidewire ClaimCenter in a production support or application support environment.
• Knowledge of insurance claims business processes, payments, reserves, exposures, and related workflows.
• Experience reviewing integration mappings, application code, or Java-based integrations using tools such as IntelliJ IDEA.
• Familiarity with MarkLogic, Claims Data Mart (CDM), or enterprise data warehouse environments.
• Experience using Beyond Compare, Notepad++, or similar tools for XML and XSLT analysis.
• Exposure to AI-assisted productivity tools such as GitHub Copilot or Microsoft Copilot to support analysis, documentation, and troubleshooting activities.
• Experience mentoring team members and contributing to knowledge management and operational documentation.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until October 25, 2026

The annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.