As a Field Service Engineer, you will make an impact by delivering hands-on technical support and ensuring seamless IT operations across client locations throughout the Netherlands. You will be a valued member of our IT Infrastructure & Field Services team, working collaboratively with the Service Desk, third-party vendors, and client support organizations to keep end-user environments running at their best.
In This Role, You Will:
- Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues.
- Execute Moves, Adds, Changes & Disposals (MACDs), hardware installations, server/storage reboots, power cycles, and post-deployment validation of service functionality.
- Provide deskside support for end users, including device provisioning, driver issues, hardware fault diagnosis, OS support, and software troubleshooting (e.g., Microsoft Office, Adobe Creative Cloud).
- Support audio-visual and video conferencing environments, including endpoints, meeting room panels, telepresence systems, and live events.
- Coordinate with third-party vendors and client support organizations, acting as an onsite escort where required, and managing AV equipment installation projects.
- Configure BIOS, hardware settings, OS settings, system drivers, core applications, encryption, VPN, and access management software in accordance with client policies.
- Implement and deploy end-user device software patches and hardware upgrades in alignment with client corporate compliance policies.
- Decommission end-user equipment from client asset systems and restore work areas to pre-repair condition upon completion of all support activities.
- Support new employee onboarding, provide hot-swap replacement devices, assist with data backups/restores, and obtain end-user sign-off on completed service requests.
- Ensure tickets contain sufficient detail; escalate to team leader or manager when guidance is needed and obtain approval before attending shoulder-tapped tickets.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring presence at a client or Cognizant office in the Netherlands.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured — we will always be clear about role expectations.
What You Need to Have to Be Considered
- Proven experience (3+ years) in a Field Service Engineer, Deskside Support, or similar hands-on IT support role.
- Strong knowledge of end-user device hardware, operating systems (Windows), and common enterprise applications (Microsoft Office 365, Adobe Creative Cloud).
- Experience with device configuration including BIOS settings, OS deployment, application layering, VPN, and encryption tools.
- Familiarity with ITIL-based service management processes and experience working with ticketing systems.
- Excellent communication and customer-facing skills, with the ability to support both technical and non-technical end users.
These Will Help You Stand Out
- Experience supporting AV/VC environments, including video conferencing suites, telepresence systems, and meeting room technology.
- Knowledge of network troubleshooting and compute infrastructure support in collaboration with vendor teams.
- Experience supporting VIP end users or providing white-glove service.
- Familiarity with asset management and device decommissioning processes.
- ITIL Foundation certification or equivalent.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.
Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.
Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.
