Location : Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580
Work Model : 100% Office Based
Job Description
● Verify and review information as per policy and guidelines.
● Follow all compliance and security measures relating to client data.
● Take action on process changes and updates and handle the same with proper research.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Adhere to process norms and structure.
● Ability to gather information via outbound calls to businesses within specific country locations.
● Ability to work with a high degree of accuracy.
● Support users by reviewing / summarizing / completing various types of requests
● Work with great attention to detail / content review.
● Have an extensive exposure to customer service.
● Work in a rapidly changing environment
● Work with high profile tech/ evolving AI
● Utilize MS Excel to analyze and interpret data for content operations.
● Implement Generative AI technologies to enhance content creation and management processes.
● Apply Gen AI technologies to improve user interaction and content accessibility.
● Contribute to the overall success of the content operations team by sharing knowledge and best practices.
● Collaborate with cross-functional teams to align content strategies with business objectives.
Application Criteria
● Excellent communication skills and fluency in English (additional European language an advantage).
● Possessing Gen AI skills such as prompt engineering
● Excellent attendance record
● Excellent timekeeping
● Ability to work rotating shift patterns over 7 days
● Ability to handle multiple tasks simultaneously
● Exhibit excellent analytical and problem-solving skills.
● Display strong communication and collaboration abilities.
● Be detail-oriented with a focus on delivering high-quality work.
● Have the ability to adapt to new technologies and tools quickly.
● Show a proactive approach to learning and professional development.
● Sense of ownership and pride in your performance and its impact on the team.
● Experience in data analysis and reports (not mandatory)
● Strong Team player
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.