IT Tech – Site support
Location : Foster City, CA ( 100% Onsite )
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job requirement :- Details:
· Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
· Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
· Proficient in the latest Microsoft Office Applications (Office 365)
· ServiceNow or related ITSM ticketing tool experience
· Printer and scanner support
· Knowledgeable in Customer infrastructure support
· Mobile Device Support Experience
· Familiarity with Microsoft Active Directory
· Experience with computer asset tracking
· Experience with user ID creation
· Some experience with support and administration of network phones (VoIP system).
· Understanding of Symantec Virus Scan software
· Ability lift up to 50 lbs. when moving electronic equipment
· Great customer service skills , Ability to multi-task & Team player
· Fluent in both Spanish and English
· Technical degree or equivalent end-user supporting experience
What will you do?
· Provide hardware/software support services to onsite client including break/fix
· Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
· Implement virus detection and eradication procedures
· Diagnose end-user system failures and implement repair solutions
· Troubleshoot network devices in order to ensure connectivity from the PC to the Network
· Provide hardware/software support services to onsite client including break/fix
· Implement virus detection and eradication procedures
· Diagnose end-user system failures and implement repair solutions
· Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Salary and Other Compensation:
Applications will be accepted until 6/06/2026
The Salary for this position will be 50,000-57,500 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.