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Network Voice Support Specialist

00069377081

Network Voice Support Specialist

Location :- Winston Salem NC ( 100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Cognizant is seeking a Network Support Specialist with strong voice and end-user services experience to support site. This role covers IP telephony, Call Manager administration, Cisco SmartNet support, ISP coordination, and the planned Microsoft Teams voice migration.

Key Responsibilities

Voice systems & IP telephony

• Maintain and administer the Cisco Call Manager (CUCM) application

• Support physical break-fix for all existing IP phones and analog phones across the site

• Coordinate with Cisco for SmartNet hardware replacements and support cases

• Monitor and support voicemail services and fiber connectivity

• Oversee in-house wiring needs and coordinate with designated third-party cabling teams

Microsoft Teams migration support

• Assess and document sites are in scope for Microsoft Teams voice migration

• Support the migration from legacy IP phones to Microsoft Teams at applicable sites

• Identify sites retaining legacy phone infrastructure and maintain continuity of service

• Coordinate with BAT's IT and vendor teams during cutover activities

ISP & connectivity

• Serve as the primary liaison with Internet Service Provider (ISP)

• Troubleshoot WAN connectivity issues and escalate to ISP where required

• Monitor site-level network connectivity and report issues to the CTS Team Lead

End-user support

• Provide Level 1 and Level 2 support for end-user network and voice incidents

• Manage incident resolution for all voice and connectivity tickets .

• Coordinate with end-users and site contacts for scheduled maintenance activities

Must-Have Requirements

• 5+ years network support experience with strong voice systems background

• Cisco Call Manager (CUCM) administration experience

• Cisco SmartNet support process familiarity

• IP telephony troubleshooting — IP phones, analog gateways, dial plans

• Microsoft Teams voice/telephony experience (Direct Routing or Calling Plans)

• ISP coordination and WAN troubleshooting experience

• Strong end-user communication and incident management skills

Nice-to-Have

• CCNA Voice or equivalent certification

• Experience with voicemail platforms (Unity Connection or similar)

• Structured cabling and in-house wiring supervision experience

• ServiceNow or similar ITSM ticketing system experience

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About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

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