Description - External
Location: London, UK
Work Model: Hybrid – 3 days per week in our London office
About the Role
We are seeking an experienced Senior Consultant with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Business Analyst will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will
• Act as the primary interface between business, operations, and technology teams across utilities programmes
• Elicit, analyse, document, and validate business and functional requirements across utilities processes
• Develop current-state and future-state process maps covering end-to-end customer and operational journeys
• Translate business requirements into user stories, functional specifications, and acceptance criteria
• Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
• Partner with testing teams to support UAT, defect triage, and resolution validation
• Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
• Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Domain Experience (one or more required)
Smart Metering
• Understanding of smart meter rollout, installation, commissioning, and data flows
• Knowledge of meter data acquisition, validation, estimation, and settlement interfaces
• Experience working with metering systems, field services, and regulatory obligations
Meter-to-Cash (M2C)
• Strong understanding of the end-to-end meter-to-cash lifecycle
• Experience across meter reads, billing, invoicing, payments, adjustments, and collections
• Exposure to exception handling, billing accuracy, and revenue assurance
Sales & Marketing for Utilities
• Experience supporting acquisition, retention, and cross-sell journeys in utilities
• Understanding of tariffs, pricing, offers, switching, and regulatory constraints
• Ability to analyse customer journeys and conversion funnels
Customer Onboarding
• Experience with customer onboarding, move-in/move-out, and switching journeys
• Understanding of KYC, data validation, and operational handoffs
Billing & Payments
• Knowledge of billing engines, bill presentment, payment processing, and reconciliation
• Exposure to direct debit, prepayment, refunds, and payment exceptions
Understanding of the Energy Value Chain
• End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations
• Awareness of the roles of suppliers, network operators, and market participants
• Understanding of regulatory, settlement, and market interaction points
Work Model
This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations.
What you need to have to be considered
• 4–10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
• Strong requirements elicitation, documentation, and stakeholder management skills
• Experience with process modelling, data analysis, and business case development
• Familiarity with Agile and Waterfall delivery methodologies
• Strong communication skills, with the ability to engage business and technical stakeholders
• Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out
• Prior experience working with UK or international utilities
• Exposure to regulatory environments and compliance-driven processes
• Experience supporting CX, digital transformation, or automation initiatives
• Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA)
Key Outcomes of the Role
• Improved clarity of business requirements and reduced delivery risk
• Simplified and optimised utilities processes and customer journeys
• Improved customer experience, billing accuracy, and operational efficiency
• Strong alignment between business objectives, regulatory needs, and technology solutions
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.