Job Summary
This role focuses on delivering exceptional customer service by addressing inquiries resolving issues and ensuring customer satisfaction. The candidate will work in a hybrid model with rotational shifts contributing to enhancing the overall customer experience while adhering to company policies and standards.
Responsibilities
- Address customer inquiries promptly and professionally to ensure satisfaction and resolution of issues.
- Provide accurate information about products services and company policies to customers.
- Handle customer complaints effectively ensuring timely resolution and maintaining a positive relationship.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain detailed records of customer interactions transactions and feedback for future reference.
- Utilize customer service tools and systems to manage and track inquiries efficiently.
- Identify opportunities to improve customer service processes and suggest actionable solutions.
- Ensure compliance with company policies and procedures while interacting with customers.
- Adapt communication style to suit diverse customer needs and preferences.
- Monitor customer satisfaction metrics and contribute to initiatives aimed at improving these metrics.
- Stay updated on product and service changes to provide accurate and timely information to customers.
- Participate in training sessions to enhance customer service skills and knowledge.
- Support team members in achieving collective goals and maintaining a collaborative work environment. Qualifications
- Demonstrate strong communication skills to effectively interact with customers and internal teams.
- Exhibit problem-solving abilities to address customer concerns and provide solutions.
- Show proficiency in using customer service tools and systems to manage inquiries.
- Possess a basic understanding of customer experience principles to enhance service delivery.
- Display adaptability to work in rotational shifts and a hybrid work model.
- Showcase attention to detail in maintaining accurate records and documentation.
- Highlight a customer-focused mindset to prioritize satisfaction and build positive relationships.
- Bring enthusiasm for learning and improving customer service processes.
- Demonstrate teamwork and collaboration skills to support colleagues and achieve shared goals.
- Present a professional demeanor and maintain composure in challenging situations.
- Possess the ability to multitask and manage time effectively in a dynamic environment.
- Show willingness to participate in ongoing training and development programs.
Certifications Required
Certified Customer Service Professional (CCSP)
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.