Work Model: Hybrid (2-3 days per week from the office)
Working hours: 9AM - 5PM (Monday - Friday)
About the Role
The Customer Service Specialist with German for the AR Team is responsible for managing customer inquiries related to billing, payments, and account reconciliation. This role ensures timely resolution of issues, maintains positive customer relationships, and supports the AR Team in achieving collection targets and accurate financial reporting.
Key Responsibilities:
Respond to customer inquiries via email, phone, or ticketing system regarding invoices, payment status, and account discrepancies.
Investigate and resolve billing issues, payment disputes, and credit/debit adjustments in collaboration with internal teams.
Maintain accurate records of customer interactions and resolutions in the system.
Collaborate with Sales, Finance, and Operations teams to ensure smooth order-to-cash processes.
Escalate complex issues to the AR Team Lead or relevant departments when necessary.
Ensure compliance with company policies and financial regulations.
Skills:
- Bachelor degree must have
- English Language min.B2 (good written & communication skills)
- German Language min. B2 (good written & communication skills)
- Ability to manage multiple tasks and prioritize effectively
- Willingness to learn new ways to accomplish work activities and objectives
- Ability to build and maintain effective business relationship
- Good time management, prioritization skills and ability to work without close supervision and under pressure
What we offer:
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Training & development opportunities
- Professional development and clear career path,
Extensive benefits package: Multisport Card, Lux Med medical healthcare including,
dental care, life insurance, cafeteria benefits
For more information about us, visit Cognizant Poland.
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.
We thank you for your understanding and wish you the best in your job search.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.