Job Title: macOS Engineer (L3 Support & MDM Administration)
Location: Candidates will need to work all 5 days a week from the Client's office in Jersey City, NJ – Hybrid Work/Remote work is NOT an option.
** This role is not able to offer visa transfer or sponsorship, now or in the future **
Applications will be accepted until May 31, 2026
Role Overview
We are seeking a highly skilled macOS Engineer to provide Level 3 (L3) support, lead enterprise-scale MDM administration, and drive continuous improvement initiatives across the Apple ecosystem. This role requires deep technical expertise, strong stakeholder engagement, and the ability to operate effectively in a fast-paced, high-pressure enterprise environment.
Key Responsibilities
Serve as the L3 escalation point for macOS-related incidents and problems, owning high-severity issues through to resolution, including detailed root cause analysis (RCA).
Administer, maintain, and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
Design and develop automation scripts and tools to reduce operational overhead, improve endpoint visibility, and accelerate issue remediation.
Collaborate closely with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base documentation, and uplift L1/L2 support capabilities.
Monitor and report on endpoint fleet health, including KPIs such as compliance, patching, and incident trends; drive data-backed continuous improvement initiatives.
Support a cross-platform enterprise environment, including collaboration with Windows teams and providing support for VDI/Citrix environments as required.
Create and maintain high-quality technical documentation, including runbooks, SOPs, and change records; actively participate in change and release management processes.
Required Qualifications & Experience
5+ years of hands-on experience in Desktop Support and macOS engineering.
5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large-scale enterprise environments (10,000+ devices).
Strong expertise in the Apple ecosystem, including:
- Apple Business Manager (ABM)
- Automated Device Enrollment (ADE)
- Volume Purchase Program (VPP)
- Configuration profiles and policy frameworks
Advanced troubleshooting capabilities across:
Networking (Wi-Fi, VPN)
Identity, SSO, and authentication systems
Certificates and endpoint security
Proven ability to work independently, manage priorities effectively, and perform under pressure.
Strong communication, stakeholder management, and cross-functional collaboration skills.
Preferred Skills
Experience with macOS scripting and automation (Bash, Python).
Familiarity with security compliance frameworks and endpoint hardening practices.
Exposure to hybrid enterprise environments (macOS, Windows, VDI/Citrix).
Salary and Other Compensation: The annual salary for the position is between $85,000/year - $100,000/year and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
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Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.