Role: Manager – ServiceNow Solutions / Enterprise Service Management
Experience: 9+ years of overall IT experience with a minimum of 7+ years of relevant ServiceNow experience
Key Responsibilities
- Lead the design and delivery of Enterprise Service Management (ESM) solutions, primarily on the ServiceNow platform, for global clients across diverse industries
- Own and drive RFP/RFI/RFQ responses, including both technical and commercial proposals with high-quality articulation
- Define end-to-end project plans, including phase-wise timelines, resource planning, and allocation strategies
- Lead commercial structuring, negotiations, SOW refinement, and deal screening for consulting and transformation engagements
- Contribute to strategic business planning, including market research, budgeting, and Go-To-Market (GTM) strategy for new ServiceNow offerings and partnerships
- Collaborate with cross-functional teams to design integrated, scalable, and innovative solutions
- Interface with clients to capture requirements, conduct gap analysis, and provide solution clarifications
- Provide thought leadership and strategic inputs to strengthen pursuit strategy and improve win rates
- Lead and participate in solution defense workshops and executive-level presentations
- Deliver customer demos showcasing ServiceNow capabilities, Cognizant IPs, and newly developed accelerators/packages/products
- Provide technical advisory and risk assessment, presenting multiple solution approaches to clients
- Guide the development of marketing collateral frameworks and ensure relevance and alignment with market positioning
- Manage large-scale, multi-geo ITSM consulting, transition, and transformation engagements, ensuring delivery excellence
Skills & Expertise
- Strong expertise in Business Requirement Analysis and Gap Analysis on ITSM tools (ServiceNow mandatory)
- Deep understanding of ITIL processes and methodologies
- Experience with SDLC frameworks: Agile and Waterfall
- Solid knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
- Strong proficiency in MS Office tools for reporting and presentations
- Good understanding of Enterprise Service Management integrations and ecosystem tools
- Strong grasp of development technologies and architecture considerations
- Excellent stakeholder communication skills, with the ability to manage global clients and offshore teams effectively
Certifications (Preferred)
- Certified ServiceNow System Administrator
- ITIL V3 / ITIL V4
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
