About the role
As a Platform Service Owner, you will make an impact by owning the end-to-end operational management, stability, support, governance, and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP), Data, and AI services. You will be a valued member of the Platform Operations team and work collaboratively with engineering, governance and risk teams, and business stakeholders to keep services reliable, secure, compliant, and aligned with business objectives.
In this role, you will:
- Own end-to-end operational management and run support of Testing Tools, QEP, Data, and AI platforms, ensuring availability, reliability, performance, and SLA compliance across all supported services.
- Serve as the primary escalation point for incidents and major service disruptions, leading incident, problem, and root cause analysis processes through to corrective and preventative action.
- Drive governance, risk, security, audit, and compliance requirements, including patching and change management, while representing supported platforms through CAB and release governance processes.
- Monitor platform health and service metrics, deliver regular operational reporting and executive updates, and identify and implement automation and service improvement opportunities.
- Support onboarding of new teams, tools, and capabilities; maintain operational documentation, support procedures, and knowledge articles; and foster a culture of accountability, collaboration, and continuous improvement across all supported platforms.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Solid grounding in IT Service Management (ITIL) practices, including Incident, Problem, Change, and Release Management
- Demonstrated ability managing Data Platforms, Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies
- Strong stakeholder, vendor, and financial management capabilities
- Excellent communication, leadership, and cross-functional coordination skills
- A track record of driving operational excellence, platform modernization, and automation initiatives
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
