About the role
As a Platform Service Owner, you will make an impact by owning the end-to-end operational management, stability, support, governance, and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP), Data, and AI services. You will be a valued member of the Platform Operations team and work collaboratively with engineering, governance and risk teams, and business stakeholders to keep services reliable, secure, compliant, and aligned with business objectives.
In this role, you will:
- Own end-to-end operational management and run support of Testing Tools, QEP, Data, and AI platforms, ensuring availability, reliability, performance, and SLA compliance across all supported services.
- Serve as the primary escalation point for incidents and major service disruptions, leading incident, problem, and root cause analysis processes through to corrective and preventative action.
- Drive governance, risk, security, audit, and compliance requirements, including patching and change management, while representing supported platforms through CAB and release governance processes.
- Monitor platform health and service metrics, deliver regular operational reporting and executive updates, and identify and implement automation and service improvement opportunities.
- Support onboarding of new teams, tools, and capabilities; maintain operational documentation, support procedures, and knowledge articles; and foster a culture of accountability, collaboration, and continuous improvement across all supported platforms.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Solid grounding in IT Service Management (ITIL) practices, including Incident, Problem, Change, and Release Management
- Demonstrated ability managing Data Platforms, Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies
- Strong stakeholder, vendor, and financial management capabilities
- Excellent communication, leadership, and cross-functional coordination skills
- A track record of driving operational excellence, platform modernization, and automation initiatives
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
