About the role
As a Platform Service Owner, you will make an impact by owning the end-to-end operational management, stability, support, governance, and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP), Data, and AI services. You will be a valued member of the Platform Operations team and work collaboratively with engineering, governance and risk teams, and business stakeholders to keep services reliable, secure, compliant, and aligned with business objectives.
In this role, you will:
- Own end-to-end operational management and run support of Testing Tools, QEP, Data, and AI platforms, ensuring availability, reliability, performance, and SLA compliance across all supported services.
- Serve as the primary escalation point for incidents and major service disruptions, leading incident, problem, and root cause analysis processes through to corrective and preventative action.
- Drive governance, risk, security, audit, and compliance requirements, including patching and change management, while representing supported platforms through CAB and release governance processes.
- Monitor platform health and service metrics, deliver regular operational reporting and executive updates, and identify and implement automation and service improvement opportunities.
- Support onboarding of new teams, tools, and capabilities; maintain operational documentation, support procedures, and knowledge articles; and foster a culture of accountability, collaboration, and continuous improvement across all supported platforms.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Solid grounding in IT Service Management (ITIL) practices, including Incident, Problem, Change, and Release Management
- Demonstrated ability managing Data Platforms, Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies
- Strong stakeholder, vendor, and financial management capabilities
- Excellent communication, leadership, and cross-functional coordination skills
- A track record of driving operational excellence, platform modernization, and automation initiatives
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
