Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a highly motivated Depot Support Engineer to manage IT asset lifecycle activities, including receiving, staging, imaging, deployment, repair coordination, inventory management, and asset tracking. The resource will work closely with End User Computing (EUC), Service Desk, and Infrastructure teams to ensure timely provisioning and support of end-user devices.
About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
What you’ll do in the role
- Manage IT asset inventory, including laptops, desktops, mobile devices, monitors, and peripherals.
- Perform device imaging, configuration, staging, and deployment activities.
- Coordinate hardware repairs, replacements, and warranty services with vendors.
- Receive, inspect, and process incoming and outgoing IT assets.
- Maintain accurate asset records in ServiceNow or other asset management tools.
- Support hardware refresh, device migration, and onboarding/offboarding activities.
- Ensure compliance with asset management and security policies.
- Track stock levels and provide inventory reports to management.
- Coordinate device shipping, returns, and disposal activities.
- Assist users with basic hardware and peripheral-related issues.
What you’ll need to succeed:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience supporting enterprise-scale device deployments and refresh programs.
- Experience in IT Asset Management and Depot Operations with hands-on experience with Windows 10/11 imaging and deployment.
- Basic Knowledge of Microsoft Intune, SCCM/MECM, Autopilot, and Active Directory.
- Experience with ServiceNow Incident, Request, and Asset Management modules.
- Understanding of hardware lifecycle management and inventory controls.
- Strong troubleshooting and customer service skills.
- ITIL Foundation certification is preferred.
- Excellent communication and coordination abilities.
Key Competencies
- Asset Lifecycle Management
- Depot Operations
- End User Computing (EUC)
- Inventory Management
- Hardware Provisioning
- Vendor Coordination
- Process Compliance
- Customer Focus
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
