Salesforce Field Service (FSL) Architect
Job Summary
Roles and Responsibilities
- Lead discovery and design workshops with client senior executives and chief architects to understand business processes and field service needs.
- Define optimal scheduling strategies by configuring and deploying complex scheduling policies, work rules, and service objectives within Enhanced Scheduling and Optimization (ESO).
- Design and architect integrations with external systems (e.g., third-party mapping services) to support field service operations.
- Provide technical guidance and oversight to development teams, ensuring configurations and customizations (Apex, LWC, Flows) adhere to architectural standards and FSL best practices.
- Ensure implemented solutions are scalable, maintainable, and optimized for large data volumes.
- Work hands-on with FSL configuration, including data models (Work Orders, Service Appointments, Service Resources), territories, and capacity-based resource planning.
Required Qualifications
- Salesforce Field Service Consultant certification (mandatory); Advanced Field Service accreditation is a plus.
- 15+ years of experience in the Salesforce ecosystem, with at least 5–8 years as a Solution or Technical Architect.
- Proven experience with 3–4 end-to-end FSL implementations.
- Strong knowledge of Sales Cloud, Service Cloud, and specifically FSL.
- Deep expertise in Enhanced Scheduling and Optimization (ESO), including configuration of scheduling policies, service objectives, and resource priority settings.
Preferred Skills
- Excellent communication and stakeholder management skills.
- Ability to lead workshops and drive architectural discussions with senior client executives.
Work Model: Remote
Salary and Other Compensation
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
