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Regional Service Manager

00070437921

Regional Service Manager

About the role

As a Regional Service Manager, you will make an impact by leading End User Computing, Field Services, Desktop Support, and Plant IT operations across the assigned region. You will ensure service excellence, operational stability, and a consistent user experience while partnering with business and IT stakeholders to support corporate and manufacturing environments.

In this role, you will

  • Lead regional service delivery for Desktop Support, Field Services, Plant IT, and End User Computing services.
  • Ensure achievement of SLA, KPI, and customer satisfaction targets.
  • Support manufacturing and business operations by maintaining reliable IT services across sites.
  • Manage and develop regional support teams and third-party service providers.
  • Drive service improvements, operational governance, and stakeholder engagement.

Work Model

Hybrid – São Paulo (Morumbi), Brazil

This position follows a hybrid work model, requiring periodic onsite presence at our São Paulo (Morumbi) office based on business needs.

What you need to have to be considered

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field.
  • 12+ years of experience in IT Infrastructure Services, Field Support, Plant IT, End User Computing, or Service Delivery Management.
  • 5+ years of leadership experience managing geographically distributed support teams.
  • Experience supporting manufacturing, industrial, logistics, warehouse, or large enterprise environments.
  • Strong knowledge of:
    • End User Computing (EUC)
    • Desktop Support Operations
    • Field Services Management
    • Plant IT Operations
    • Asset Lifecycle Management
    • ITSM / ITIL Processes
  • Experience managing service performance through KPIs, SLAs, and customer satisfaction metrics.
  • Strong stakeholder and vendor management skills.

These will help you stand out

  • ITIL Certification.
  • Experience supporting manufacturing plants and production-critical environments.
  • Experience driving service transformation, automation, and continuous improvement initiatives.
  • Experience managing multi-site operations in a global environment.
  • Strong executive communication and governance skills.

Please upload your resume in English

Please upload your resume in English. Resumes will be reviewed by our global recruiting and hiring teams. Applications submitted in other languages may experience delays in the review process.

We're excited to meet people who share our mission.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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