Regional Service Manager
About the role
As a Regional Service Manager, you will make an impact by leading End User Computing, Field Services, Desktop Support, and Plant IT operations across the assigned region. You will ensure service excellence, operational stability, and a consistent user experience while partnering with business and IT stakeholders to support corporate and manufacturing environments.
In this role, you will
- Lead regional service delivery for Desktop Support, Field Services, Plant IT, and End User Computing services.
- Ensure achievement of SLA, KPI, and customer satisfaction targets.
- Support manufacturing and business operations by maintaining reliable IT services across sites.
- Manage and develop regional support teams and third-party service providers.
- Drive service improvements, operational governance, and stakeholder engagement.
Work Model
Hybrid – São Paulo (Morumbi), Brazil
This position follows a hybrid work model, requiring periodic onsite presence at our São Paulo (Morumbi) office based on business needs.
What you need to have to be considered
- Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field.
- 12+ years of experience in IT Infrastructure Services, Field Support, Plant IT, End User Computing, or Service Delivery Management.
- 5+ years of leadership experience managing geographically distributed support teams.
- Experience supporting manufacturing, industrial, logistics, warehouse, or large enterprise environments.
- Strong knowledge of:
- End User Computing (EUC)
- Desktop Support Operations
- Field Services Management
- Plant IT Operations
- Asset Lifecycle Management
- ITSM / ITIL Processes
- Experience managing service performance through KPIs, SLAs, and customer satisfaction metrics.
- Strong stakeholder and vendor management skills.
These will help you stand out
- ITIL Certification.
- Experience supporting manufacturing plants and production-critical environments.
- Experience driving service transformation, automation, and continuous improvement initiatives.
- Experience managing multi-site operations in a global environment.
- Strong executive communication and governance skills.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by our global recruiting and hiring teams. Applications submitted in other languages may experience delays in the review process.
We're excited to meet people who share our mission.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
