About the Role
We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.
You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.
Key Responsibilities
Project Delivery
Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review
Define and maintain project plans, milestones, resource plans, and delivery roadmaps
Manage project scope, schedule, budget, risks, issues, and dependencies proactively
Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
Stakeholder Management
Act as the primary point of contact for project-related communications with business and technology stakeholders
Prepare and present clear status reports, dashboards, and executive updates
Build and maintain strong working relationships with regional and global stakeholders
Manage expectations across multiple competing priorities and escalate appropriately
Governance & Process
Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements
Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs
Support continuous improvement initiatives to enhance team delivery capability and ways of working
Champion Agile best practices and coach team members where needed
Requirements
Must Have
Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects
Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context
Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives
Experience managing cross-functional and geographically distributed teams
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving skills; comfortable working through ambiguity
Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)
Preferred
Financial services industry experience — banking or insurance sector strongly preferred
Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions
Familiarity with vendor management and third-party integration delivery
Experience working within a regulated environment with compliance and audit obligations
Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
