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Project Manager

00070520371

About the Role

We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.

You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.

Key Responsibilities

Project Delivery

  • Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review

  • Define and maintain project plans, milestones, resource plans, and delivery roadmaps

  • Manage project scope, schedule, budget, risks, issues, and dependencies proactively

  • Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines

  • Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews

Stakeholder Management

  • Act as the primary point of contact for project-related communications with business and technology stakeholders

  • Prepare and present clear status reports, dashboards, and executive updates

  • Build and maintain strong working relationships with regional and global stakeholders

  • Manage expectations across multiple competing priorities and escalate appropriately

Governance & Process

  • Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements

  • Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs

  • Support continuous improvement initiatives to enhance team delivery capability and ways of working

  • Champion Agile best practices and coach team members where needed

Requirements

Must Have

  • Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects

  • Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context

  • Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives

  • Experience managing cross-functional and geographically distributed teams

  • Excellent communication, facilitation, and stakeholder management skills

  • Strong analytical and problem-solving skills; comfortable working through ambiguity

  • Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)

Preferred

  • Financial services industry experience — banking or insurance sector strongly preferred

  • Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions

  • Familiarity with vendor management and third-party integration delivery

  • Experience working within a regulated environment with compliance and audit obligations

  • Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent

#LI-CTSAPAC

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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