About the Role
We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.
You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.
Key Responsibilities
Project Delivery
Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review
Define and maintain project plans, milestones, resource plans, and delivery roadmaps
Manage project scope, schedule, budget, risks, issues, and dependencies proactively
Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
Stakeholder Management
Act as the primary point of contact for project-related communications with business and technology stakeholders
Prepare and present clear status reports, dashboards, and executive updates
Build and maintain strong working relationships with regional and global stakeholders
Manage expectations across multiple competing priorities and escalate appropriately
Governance & Process
Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements
Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs
Support continuous improvement initiatives to enhance team delivery capability and ways of working
Champion Agile best practices and coach team members where needed
Requirements
Must Have
Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects
Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context
Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives
Experience managing cross-functional and geographically distributed teams
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving skills; comfortable working through ambiguity
Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)
Preferred
Financial services industry experience — banking or insurance sector strongly preferred
Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions
Familiarity with vendor management and third-party integration delivery
Experience working within a regulated environment with compliance and audit obligations
Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent
#LI-CTSAPAC
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
