About the Role
We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.
You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.
Key Responsibilities
Project Delivery
Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review
Define and maintain project plans, milestones, resource plans, and delivery roadmaps
Manage project scope, schedule, budget, risks, issues, and dependencies proactively
Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
Stakeholder Management
Act as the primary point of contact for project-related communications with business and technology stakeholders
Prepare and present clear status reports, dashboards, and executive updates
Build and maintain strong working relationships with regional and global stakeholders
Manage expectations across multiple competing priorities and escalate appropriately
Governance & Process
Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements
Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs
Support continuous improvement initiatives to enhance team delivery capability and ways of working
Champion Agile best practices and coach team members where needed
Requirements
Must Have
Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects
Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context
Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives
Experience managing cross-functional and geographically distributed teams
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving skills; comfortable working through ambiguity
Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)
Preferred
Financial services industry experience — banking or insurance sector strongly preferred
Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions
Familiarity with vendor management and third-party integration delivery
Experience working within a regulated environment with compliance and audit obligations
Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
