Job Summary
The Field Services Audio Visual Technician provides onsite technical support for conference room technologies collaboration platforms audio visual systems end user devices and workplace technology infrastructure. The role includes installation configuration troubleshooting maintenance and operational support of audio visual equipment. The technician ensures reliable technology performance excellent customer service and minimal disruption to business operations.
Responsibilities
Support and maintain audio visual conferencing systems telepresence solutions meeting room panels and collaboration technologies.
Troubleshoot and resolve audio video display microphone camera and connectivity issues.
Provide break fix support for conference room equipment and integrated audio visual systems.
Test video conferencing rooms before scheduled meetings executive presentations and business events.
Coordinate with vendors and third party service providers for technical escalations equipment repairs and replacements.
Provide technical support for live events executive presentations town halls and hybrid meetings.
Configure and support Microsoft Teams Rooms and other collaboration technologies.
Provide onsite deskside support for hardware and software incidents.
Troubleshoot laptops desktops monitors docking stations printers mobile devices and other peripherals.
Complete device deployments upgrades refreshes replacements and relocations.
Perform hardware installation testing configuration and post deployment validation.
Support employee onboarding through workstation setup device configuration and user readiness checks.
Provide onsite support for local infrastructure network equipment and workplace technology devices.
Assist users with software issues operating system problems Microsoft Office applications and peripheral configurations.
Maintain accurate records of incidents service requests equipment changes and completed activities.
Follow service procedures security requirements safety standards and agreed response timelines.
Skills and Experience
Experience supporting audio visual systems conference rooms and workplace technologies.
Knowledge of Microsoft Teams Rooms video conferencing systems cameras microphones displays and control panels.
Experience troubleshooting computers operating systems software applications and peripheral devices.
Strong problem solving communication customer service and coordination skills.
Ability to support business events and resolve technical issues with minimal disruption.
Ability to work independently and coordinate effectively with users internal teams vendors and service providers.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.