Infrastructure Technology Specialist – End User Computing & Desktop Support
Experience:7+ Years
Location: New York (Work from office)
Essential
A minimum of 4 years’ experience of IT support in a corporate environment.
Troubleshooting in a corporate computing environment;
Investigation and diagnostic skills;
Microsoft Windows 11;
Microsoft Office 365 suite of Applications & Teams;
iPhone / iPad Technology and mobile apps;
General user administration tasks;
Data/voice cabling and patching.
AVD working experience;
Proficiency in English is mandatory.
Desirable
Experience working with Legal tools in the legal sector
iManage Document Management System
Service Now ticket logging
Microsoft Certified Desktop Support Technician (MCDST) or above;
Working knowledge of ITIL/Service management best practice;
Accredited ITIL certification (Foundation level);
Experience in leading small projects.
Competencies
(Non-Technical)
Good, confident communicator in English
Positive attitude, well-motivated, keen to learn. Willing to work on a full range of support activities;
Able to work independently, take responsibility and the initiative as necessary to resolve support issues;
Commitment and energy – there will be times when work needs to be completed outside of normal office hours;
Good interpersonal skills – ability and drive to work well as part of a team.
Working Arrangements
This is a full-time office-based position and requires attendance at the office five days per week.
Candidates should be flexible and willing to support planned change activities during weekends and after business hours.
Role summary/purpose of job
General IT service and user support to all levels of colleagues both face to face and via email/telephone;
Logging support requests and incidents;
The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams;
Troubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed;
Liaising with regional offices and third-party suppliers to resolve user support issues.
Applications will be accepted until 11/16/2026
The annual salary for this position is between $49,0001- $92,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
