Senior Business Systems Analyst (Hybrid), Toronto, Ontario, Canada

Senior Business Systems Analyst

About the role

As a Senior Business Systems Analyst, you will make an impact by bridging business needs and technology solutions within customer identity and access management (CIAM) and digital authentication initiatives. You will be a valued member of the application development and delivery team and work collaboratively with business stakeholders, architects, engineers, security teams, and client partners to deliver secure, scalable identity solutions.

In this role, you will

Partner with business and technical stakeholders to gather, analyze, and document business, functional, and technical requirements.
Translate business objectives into clear functional specifications, user stories, and solution requirements.
Facilitate requirements workshops, stakeholder discussions, and Agile ceremonies to drive project delivery.
Support the design and implementation of identity and access management capabilities including MFA, SSO, SAML, and OIDC-based solutions.
Collaborate with engineering, security, and architecture teams to identify solution gaps, recommend improvements, and support system integration initiatives.
Analyze APIs and RESTful services to ensure successful integration between applications and identity platforms.
Assist in troubleshooting business and technical issues, conducting root cause analysis, and optimizing processes for enhanced user experience.
Ensure requirements and solutions align with security standards, governance frameworks, and organizational best practices.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days per week in a client office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Strong experience eliciting, documenting, and managing business and technical requirements for enterprise technology initiatives.
Hands-on experience working within Agile delivery environments using tools such as Jira and Confluence.
Solid understanding of authentication and identity management concepts including Multi-Factor Authentication (MFA), Single Sign-On (SSO), SAML, and OpenID Connect (OIDC).
Experience working with APIs, RESTful services, and application integration patterns.
Knowledge of security principles, controls, and best practices within enterprise environments.
Strong analytical, problem-solving, and process improvement skills.
Excellent communication and stakeholder management skills with the ability to work across business, engineering, and security teams.

These will help you stand out

Experience with CIAM platforms such as Ping Identity, ForgeRock, Okta, OAuth, or similar identity solutions.
Familiarity with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform and their identity services.
Knowledge of CI/CD pipelines and DevOps practices supporting identity-related implementations.
Understanding of Zero Trust architecture, adaptive authentication, and risk-based authentication frameworks.
Experience with fraud prevention, customer onboarding, and digital identity journeys.
Basic scripting experience using Python, JavaScript, or similar languages for automation and integration activities.
Knowledge of CIAM metrics, user behavior analysis, and customer experience optimization.
Relevant industry certifications including CISSP, CIAM-related certifications, or vendor-specific identity certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until November 14^th, 2026.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $60,300 – $95,500 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.