Field services engineer - Mobile device and Deskside Support

Job Role: Field Service Technician – Mobile device and Deskside Support

Location: Fort Mill, South Carolina

Applicants must be authorized to work in the US without sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services Engineer with 4–7 years of hands-on experience in deskside support and enterprise mobility services. The ideal candidate will provide onsite and remote support for Windows endpoints and mobile devices, including iPhones, Android smartphones, iPads, and other Intune-managed devices. This role requires strong troubleshooting skills, expertise in Microsoft Intune and mobile device management (MDM), and the ability to deliver exceptional end-user support across office and operational environments.

Key Responsibilities

• Provide hands-on deskside and mobility support for Windows laptops/desktops, iPhones, Android devices, iPads, and other corporate-managed endpoints, including break/fix, device setup, deployment, and replacement activities.
• Manage and support Microsoft Intune for mobile device enrollment, application deployment, compliance enforcement, security policies, and device lifecycle management.
• Troubleshoot and resolve issues related to mobile devices, email synchronization, Microsoft 365 applications, VPN connectivity, authentication, mobile applications, and device compliance policies.
• Monitor and manage incident and service request queues through ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Perform device provisioning, user onboarding/offboarding, data migration, and asset management activities for both desktop and mobile platforms.
• Create and maintain SOPs, runbooks, knowledge articles, and user support documentation related to desktop and mobile support processes.
• Utilize endpoint management and monitoring tools such as Microsoft Intune, SCCM/MECM, Nexthink, and IT asset management platforms to improve support efficiency and endpoint visibility.
• Apply strong Windows troubleshooting, mobile OS diagnostics (iOS/iPadOS/Android), and basic network troubleshooting skills to quickly restore user productivity and minimize downtime.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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