Job Role: Field Service Technician – Mobile device and Deskside Support
Location: Fort Mill, South Carolina
Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Field Services Engineer with 4–7 years of hands-on experience in deskside support and enterprise mobility services. The ideal candidate will provide onsite and remote support for Windows endpoints and mobile devices, including iPhones, Android smartphones, iPads, and other Intune-managed devices. This role requires strong troubleshooting skills, expertise in Microsoft Intune and mobile device management (MDM), and the ability to deliver exceptional end-user support across office and operational environments.
Key Responsibilities
- Provide hands-on deskside and mobility support for Windows laptops/desktops, iPhones, Android devices, iPads, and other corporate-managed endpoints, including break/fix, device setup, deployment, and replacement activities.
- Manage and support Microsoft Intune for mobile device enrollment, application deployment, compliance enforcement, security policies, and device lifecycle management.
- Troubleshoot and resolve issues related to mobile devices, email synchronization, Microsoft 365 applications, VPN connectivity, authentication, mobile applications, and device compliance policies.
- Monitor and manage incident and service request queues through ITSM tools, ensuring timely resolution and adherence to SLA commitments.
- Perform device provisioning, user onboarding/offboarding, data migration, and asset management activities for both desktop and mobile platforms.
- Create and maintain SOPs, runbooks, knowledge articles, and user support documentation related to desktop and mobile support processes.
- Utilize endpoint management and monitoring tools such as Microsoft Intune, SCCM/MECM, Nexthink, and IT asset management platforms to improve support efficiency and endpoint visibility.
- Apply strong Windows troubleshooting, mobile OS diagnostics (iOS/iPadOS/Android), and basic network troubleshooting skills to quickly restore user productivity and minimize downtime.
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Desktop Support - Field services | 3 - 5 years | Windows 11 support, laptop/desktop hardware troubleshooting, printer support | X | |
Mobile Device Support (Intune, iOS & Android) | 3-5 years | Mobile device enrollment, life-cycle management, compliance, etc. Experience in Intune, ABM, JAMF | X | |
Audio visual devices | 1-2 years | Cisco VC devices troubleshooting, Telephony | X | |
Networking / WIFI | 1-2 years | Troubleshoot network / WIFI issues | X |
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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