Job Role: Field Service Technician – Mobile device and Deskside Support
Location: Fort Mill, South Carolina
Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Field Services Engineer with 4–7 years of hands-on experience in deskside support and enterprise mobility services. The ideal candidate will provide onsite and remote support for Windows endpoints and mobile devices, including iPhones, Android smartphones, iPads, and other Intune-managed devices. This role requires strong troubleshooting skills, expertise in Microsoft Intune and mobile device management (MDM), and the ability to deliver exceptional end-user support across office and operational environments.
Key Responsibilities
- Provide hands-on deskside and mobility support for Windows laptops/desktops, iPhones, Android devices, iPads, and other corporate-managed endpoints, including break/fix, device setup, deployment, and replacement activities.
- Manage and support Microsoft Intune for mobile device enrollment, application deployment, compliance enforcement, security policies, and device lifecycle management.
- Troubleshoot and resolve issues related to mobile devices, email synchronization, Microsoft 365 applications, VPN connectivity, authentication, mobile applications, and device compliance policies.
- Monitor and manage incident and service request queues through ITSM tools, ensuring timely resolution and adherence to SLA commitments.
- Perform device provisioning, user onboarding/offboarding, data migration, and asset management activities for both desktop and mobile platforms.
- Create and maintain SOPs, runbooks, knowledge articles, and user support documentation related to desktop and mobile support processes.
- Utilize endpoint management and monitoring tools such as Microsoft Intune, SCCM/MECM, Nexthink, and IT asset management platforms to improve support efficiency and endpoint visibility.
- Apply strong Windows troubleshooting, mobile OS diagnostics (iOS/iPadOS/Android), and basic network troubleshooting skills to quickly restore user productivity and minimize downtime.
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Desktop Support - Field services | 3 - 5 years | Windows 11 support, laptop/desktop hardware troubleshooting, printer support | X | |
Mobile Device Support (Intune, iOS & Android) | 3-5 years | Mobile device enrollment, life-cycle management, compliance, etc. Experience in Intune, ABM, JAMF | X | |
Audio visual devices | 1-2 years | Cisco VC devices troubleshooting, Telephony | X | |
Networking / WIFI | 1-2 years | Troubleshoot network / WIFI issues | X |
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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