Field services engineer - Mobile device and Deskside Support

Job Role: Field Service Technician – Mobile device and Deskside Support

Location: Fort Mill, South Carolina

Applicants must be authorized to work in the US without sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services Engineer with 4–7 years of hands-on experience in deskside support and enterprise mobility services. The ideal candidate will provide onsite and remote support for Windows endpoints and mobile devices, including iPhones, Android smartphones, iPads, and other Intune-managed devices. This role requires strong troubleshooting skills, expertise in Microsoft Intune and mobile device management (MDM), and the ability to deliver exceptional end-user support across office and operational environments.

Key Responsibilities

• Provide hands-on deskside and mobility support for Windows laptops/desktops, iPhones, Android devices, iPads, and other corporate-managed endpoints, including break/fix, device setup, deployment, and replacement activities.
• Manage and support Microsoft Intune for mobile device enrollment, application deployment, compliance enforcement, security policies, and device lifecycle management.
• Troubleshoot and resolve issues related to mobile devices, email synchronization, Microsoft 365 applications, VPN connectivity, authentication, mobile applications, and device compliance policies.
• Monitor and manage incident and service request queues through ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Perform device provisioning, user onboarding/offboarding, data migration, and asset management activities for both desktop and mobile platforms.
• Create and maintain SOPs, runbooks, knowledge articles, and user support documentation related to desktop and mobile support processes.
• Utilize endpoint management and monitoring tools such as Microsoft Intune, SCCM/MECM, Nexthink, and IT asset management platforms to improve support efficiency and endpoint visibility.
• Apply strong Windows troubleshooting, mobile OS diagnostics (iOS/iPadOS/Android), and basic network troubleshooting skills to quickly restore user productivity and minimize downtime.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Acerca de Cognizant  
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.