ServiceNow Consultant / Business Analyst – Hardware Asset Management
Location: Zurich, Switzerland
Contract: 6 months, with potential extension until December 2027
Contract: 6 months, with potential extension until December 2027
About the Role
We are looking for an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management (HAM) transformation and migration initiative in Zurich.
You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure stakeholders to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.
Key Responsibilities
- Facilitate workshops with Asset Management, Procurement, Finance, Service Desk, and Infrastructure teams to capture business, process, data, and reporting requirements.
- Analyse current-state Hardware Asset Management processes within HP Asset Manager, including:
- Procurement and receiving
- Asset lifecycle and status management
- Stockroom and inventory management
- Asset deployment
- Moves, adds and changes
- Retirement and disposal
- Contract and warranty tracking
- Audits and reconciliation
- Define efficient future-state processes using ServiceNow Hardware Asset Management (HAM) best practices and the Common Service Data Model (CSDM).
- Translate business needs into clear business and functional requirements.
- Create and maintain user stories, process flows, acceptance criteria, dependencies, and supporting documentation.
- Perform gap and fit analysis between existing HP Asset Manager functionality and ServiceNow out-of-the-box capabilities.
- Recommend configuration and standard ServiceNow functionality over unnecessary customisation wherever possible.
- Collaborate with technical and business teams throughout the migration and implementation lifecycle.
- Support testing, validation, and business readiness activities to ensure the new HAM processes meet business requirements.
Your Profile
- Proven experience as a Business Analyst, ServiceNow Consultant, or Functional Consultant within ITSM/ITAM transformation, implementation, or platform migration projects.
- Strong understanding of Hardware Asset Management (HAM) processes and the complete hardware asset lifecycle.
- Hands-on experience with ServiceNow, ideally including HAM, ITAM and/or CMDB.
- Good understanding of ServiceNow CSDM principles.
- Experience with requirements gathering, stakeholder workshops, process mapping, gap analysis, and user story creation.
- Previous experience with HP Asset Manager or migration from a legacy asset management platform to ServiceNow would be highly advantageous.
- Ability to work effectively with both business stakeholders and technical implementation teams.
- Strong analytical, communication, and stakeholder-management skills.
Why Join?
This is an excellent opportunity to contribute to a significant ServiceNow HAM transformation in Zurich, working across multiple business and technology functions. The initial assignment is for six months, with the potential for a longer-term engagement extending until December 2027.
Interested? We’d be happy to hear from you. Apply now and join a challenging ServiceNow transformation project in Switzerland.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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