ServiceNow Consultant / Business Analyst – Hardware Asset Management
Contract: 6 months, with potential extension until December 2027
About the Role
Key Responsibilities
- Facilitate workshops with Asset Management, Procurement, Finance, Service Desk, and Infrastructure teams to capture business, process, data, and reporting requirements.
- Analyse current-state Hardware Asset Management processes within HP Asset Manager, including:
- Procurement and receiving
- Asset lifecycle and status management
- Stockroom and inventory management
- Asset deployment
- Moves, adds and changes
- Retirement and disposal
- Contract and warranty tracking
- Audits and reconciliation
- Define efficient future-state processes using ServiceNow Hardware Asset Management (HAM) best practices and the Common Service Data Model (CSDM).
- Translate business needs into clear business and functional requirements.
- Create and maintain user stories, process flows, acceptance criteria, dependencies, and supporting documentation.
- Perform gap and fit analysis between existing HP Asset Manager functionality and ServiceNow out-of-the-box capabilities.
- Recommend configuration and standard ServiceNow functionality over unnecessary customisation wherever possible.
- Collaborate with technical and business teams throughout the migration and implementation lifecycle.
- Support testing, validation, and business readiness activities to ensure the new HAM processes meet business requirements.
Your Profile
- Proven experience as a Business Analyst, ServiceNow Consultant, or Functional Consultant within ITSM/ITAM transformation, implementation, or platform migration projects.
- Strong understanding of Hardware Asset Management (HAM) processes and the complete hardware asset lifecycle.
- Hands-on experience with ServiceNow, ideally including HAM, ITAM and/or CMDB.
- Good understanding of ServiceNow CSDM principles.
- Experience with requirements gathering, stakeholder workshops, process mapping, gap analysis, and user story creation.
- Previous experience with HP Asset Manager or migration from a legacy asset management platform to ServiceNow would be highly advantageous.
- Ability to work effectively with both business stakeholders and technical implementation teams.
- Strong analytical, communication, and stakeholder-management skills.
Why Join?
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
