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ServiceNow Consultant / Business Analyst – Hardware Asset Management

00071081021

ServiceNow Consultant / Business Analyst – Hardware Asset Management

Location: Zurich, Switzerland
Contract: 6 months, with potential extension until December 2027

About the Role

We are looking for an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management (HAM) transformation and migration initiative in Zurich.
You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure stakeholders to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.

Key Responsibilities

  • Facilitate workshops with Asset Management, Procurement, Finance, Service Desk, and Infrastructure teams to capture business, process, data, and reporting requirements.
  • Analyse current-state Hardware Asset Management processes within HP Asset Manager, including:
    • Procurement and receiving
    • Asset lifecycle and status management
    • Stockroom and inventory management
    • Asset deployment
    • Moves, adds and changes
    • Retirement and disposal
    • Contract and warranty tracking
    • Audits and reconciliation
  • Define efficient future-state processes using ServiceNow Hardware Asset Management (HAM) best practices and the Common Service Data Model (CSDM).
  • Translate business needs into clear business and functional requirements.
  • Create and maintain user stories, process flows, acceptance criteria, dependencies, and supporting documentation.
  • Perform gap and fit analysis between existing HP Asset Manager functionality and ServiceNow out-of-the-box capabilities.
  • Recommend configuration and standard ServiceNow functionality over unnecessary customisation wherever possible.
  • Collaborate with technical and business teams throughout the migration and implementation lifecycle.
  • Support testing, validation, and business readiness activities to ensure the new HAM processes meet business requirements.

Your Profile

  • Proven experience as a Business Analyst, ServiceNow Consultant, or Functional Consultant within ITSM/ITAM transformation, implementation, or platform migration projects.
  • Strong understanding of Hardware Asset Management (HAM) processes and the complete hardware asset lifecycle.
  • Hands-on experience with ServiceNow, ideally including HAM, ITAM and/or CMDB.
  • Good understanding of ServiceNow CSDM principles.
  • Experience with requirements gathering, stakeholder workshops, process mapping, gap analysis, and user story creation.
  • Previous experience with HP Asset Manager or migration from a legacy asset management platform to ServiceNow would be highly advantageous.
  • Ability to work effectively with both business stakeholders and technical implementation teams.
  • Strong analytical, communication, and stakeholder-management skills.

Why Join?

This is an excellent opportunity to contribute to a significant ServiceNow HAM transformation in Zurich, working across multiple business and technology functions. The initial assignment is for six months, with the potential for a longer-term engagement extending until December 2027.
Interested? We’d be happy to hear from you. Apply now and join a challenging ServiceNow transformation project in Switzerland.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
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